Roadside Assistance

Privacy Notice

Your privacy is important to us. Any personal information you provide is used by us and our agents to arrange and provide your roadside assistance (including renewals) and to administer your and our rights and obligations arising from or in connection with the roadside assistance, including any disputes. Your personal information may be disclosed to third parties involved in the above processes, such as car manufacturers, roadside assistance providers, tow truck operators, our agents and contractors, claims handlers and insurers, our lawyers, your agents and representatives and our related and group companies including Allianz. We may also collect, use and disclose it for product development, marketing, research, IT systems maintenance and development, recovery against third parties and for other purposes with your consent or where authorised by law.


We may also transfer your personal information to third parties overseas who assist us in carrying out our business activities. You agree that while those parties will often be subject to confidentiality or privacy obligations, they may not always follow the particular requirements of Australian privacy laws.


When you give us personal information about other individuals, we and our agents rely on you to have made or make them aware:

that you will or may provide their personal information to us;

the types of third parties to whom the personal information may be provided;

the relevant purposes we and the third parties will use it for;

how the other individuals can access it; and

of the other matters in this Privacy Notice.


If it is sensitive information, we rely on you to have obtained the individual’s consent on these matters. If you do not, you must tell us or our agents before you provide the relevant personal information. Please note, we record our telephone calls for accuracy and quality assurance purposes.


You can seek access to and ask to correct your personal information by contacting us. If you want access or have any complaints about privacy, please contact our Privacy Officer at National SeniorsRoadside Assistance, PO Box 162 Toowong, Qld, 4066 or alternatively you may contact the Privacy Commissioner with complaints at the Office of the Australian Information Commissioner, GPO Box 2999, Canberra, ACT, 2601. For more information about our handling of personal information, including further details about access, correction and complaints, please see our privacy policy available on request or via


If you do not agree to the above terms or will not provide us with personal information, we may not be able to provide you with our services.